UA-180551474-1

Team Leader - Call Center

2
Provincia de Heredia
01-10-21
Team Leader - Call Center

Team Leader - Call Center

Pertec Global Services 

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Descripción
The Team Leader will handle the call center agents who work under the outsourcing modality, as the person in charge of communicating and following up on administrative matters

Responsibilities:

Responsible of following up and providing feedback to call center agents

Arrange and report all matters related payroll incidences

Follow up on the metrics provided by our clients

Arrange follow up meetings with the client and Pertec

Motivate agents through positive feedback

Requirements:

High School degree

1 year of experience in supervisory positions or related

Desirable: Experience in call center environment

Advanced English (B2)

Availability to commute to our clients' sites

Skills:

Communication skills

Skills for personnel management and good customer service skills

Problem-solving skills

Planning and organization skills

Perks:

Birthday off.

Private medical plan.

Referral bonuses.

Top Performance recognition.

Discounts with affiliated universities, financial companies and hotels.

Fecha de expiración de la oferta 29-10-21

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