Pet Lovers Customer Service Advisors

Provincia de San José
Pet Lovers Customer Service Advisors

Pet Lovers Customer Service Advisors


550.000,00 ₡ (Neto mensual) 

Dirección: Av. Elena Lahmann de Rohrmoser, Zona Industrial, San José

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First point of contact and will assist by following up with orders, invoices, product related inquiries, etc. We are looking for pet lovers who can be empathic and mindful with troubled pet owners and their orders.

• Have excellent Customer Service skills.

• Customer Service experience of 6 months min is required.

• High School Diploma is required.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain optimal knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff


Educación Mínima: Bachillerato / Educación Media
Menos de 1 año de experiencia
Idiomas: Inglés
Edad: A partir de 18 años
Disponibilidad de Viajar: No
Disponibilidad de Cambio de Residencia: No
Personas con discapacidad: Sí

Fecha de expiración de la oferta 01-10-21

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