UA-180551474-1

Pet Lovers Customer Service Advisors

5
Provincia de San José
02-10-21
Pet Lovers Customer Service Advisors


Pet Lovers Customer Service Advisors

550.000 Neto mensual 

San Jose, San Jose

Para subir su CV dar click aqui 

Descripción

First point of contact and will assist by following up with orders, invoices, product related inquiries, etc. We are looking for pet lovers who can be empathic and mindful with troubled pet owners and their orders.

• Have excellent Customer Service skills.

• Customer Service experience of 6 months min is required.

• High School Diploma is required.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain optimal knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Fecha de expiración de la oferta 01-11-21

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