Brand Reputation Specialist (Marketing)

Provincia de Heredia
Brand Reputation Specialist (Marketing)

Brand Reputation Specialist (Marketing)

600.000,00 ₡ (Neto mensual)

Heredia, Heredia

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assist in the monitoring and responding to on-line reviews. This includes responding to reviews, resolving concerns and escalating to appropriate business units as needed.

· Create actions plans to continuously improve our online reputation

· Google My Business: assist managing our GMB pages for Main Street Renewal. This includes promptly creating new pages, updates or closing as needed.

· Resident Portal: assist managing our Resident portal used to submit maintenance request, payments announcements, etc.

· Resident Insight: assist with all Resident survey’s and feed insights to business units to continuously improve customer service.

· Resident Communication: assist with Resident communications as needed.

· Community Management: monitor the brand across social media platforms, including engaging with and managing messages, comments and mentions. This role will be customer service focused, and responsible for acting as the company’s voice to support Residents and Prospective Residents to create a positive experience with the brand.

· Prioritizing responding to customer service inquiries to ensure a positive experience for Residents and Prospective Residents alike. The right person will follow brand guidelines to speak in a consistent voice, create meaningful interactions across social media platforms, as well as use excellent judgment in acting quickly and gracefully to resolve any customer complaints or criticisms posted on social media.

· Escalate issues/concerns that have been obtained through social and have the potential of negatively impacting project(s) and program(s).

· Provide overflow volume assistance to the call center as needed.

· All other duties as assigned
Educación Mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Edad: A partir de 18 años
Disponibilidad de Viajar: No
Disponibilidad de Cambio de Residencia: No
Personas con discapacidad: Sí

Fecha de expiración de la oferta 01-10-21

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