Bilingual Streaming advisor

Provincia de San José
Bilingual Streaming advisor

Bilingual Streaming advisor


530.000,00 ₡ (Neto mensual)

Dirección: Av. Elena Lahmann de Rohrmoser, Zona Industrial, San José

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Job Description Summary

Resolve simpler non-technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures

May be required to use judgement in defining solutions, adapt existing process and methods to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Accountable for closing customer inquiries regarding client's products/services, customer's accounts and provide additional clarifications as requested by customers

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain optimal knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Collaborate Actively in innovation practices and sessions.

Safeguard client’s and customers data and follow all security standards

Maintain the highest of integrity and ethical conduct

Delivering the highest standards of excellence in all related tasks.

Educación Mínima: Bachillerato / Educación Media
Menos de 1 año de experiencia
Idiomas: Inglés
Edad: A partir de 18 años
Disponibilidad de Viajar: No
Disponibilidad de Cambio de Residencia: No
Personas con discapacidad: Sí
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Fecha de expiración de la oferta 01-10-21

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